I didn’t think I’d be returning to the a certain Cafe after my last experience, but a group I hang out with wanted to meet there this morning.
There were about 10 of us sitting at a large table in the corner. As we split into two groups to discuss some things, the owner came over and asked me to take a smaller table in the corner. I tried to explain to her that I needed the larger table because there were four of us. She proceeded to complain to me how people were always coming in and taking up table space with their laptops (I had mine with me today). She also complained that our large group had not made reservations either.
The conversation was taking on the air of a spectacle and we were clearly making a scene, so I pulled up a chair and sat at the table in which they’d been sitting. Our conversation over the next 10 minutes was quite interesting. It was quite clear to me that they really had no interest in attracting customers by providing Internet connectivity, rather it was a service for existing customers. They wanted people to quickly access the Internet while they ate a quick meal and then to move on.
When I explained that I usually bring 10-15 new customers to a place of business where I frequent, it didn’t seem to make any difference. I was amazed that they would rather me take my business somewhere else. I don’t understand it, and I’d like to support local businesses, but I will find another place to frequent. No problem for me.
In fact, our group of 10 will be meeting in another location next week.